Refund Policy
At Monocotype, we want you to be satisfied with your purchase. Please read our refund terms carefully:
Digital Products (Fonts and Downloads)
All purchases of digital products are final and non-refundable. Since fonts and downloadable assets cannot be returned, we do not offer refunds once the file has been downloaded.
Exceptions may apply in the following cases:
- File is corrupted or cannot be accessed.
- You purchased the same product more than once.
If you experience any issues, please contact us within 7 days of purchase through our Contact Page. We will do our best to help.
Physical Products (If Applicable)
If you receive a damaged or incorrect physical item, please notify us within 7 days of delivery. Refunds or replacements are eligible under these conditions:
- The item is defective or damaged.
- The item you received is not what you ordered.
Please include your order number, a description of the issue, and relevant photos when contacting us via our Contact Page.
Estimated refund processing time: 5–10 business days after approval.
Shipping Policy
Digital Products
Digital fonts and products are available for instant download after payment. You will receive a download link via email and on the confirmation page.
Estimated delivery time: Immediately after purchase.
If you encounter problems accessing your files, please contact us.
Physical Products (If Applicable)
For any physical items sold through Monocotype:
- Processing Time: 3–5 business days
- Shipping Time: 7–21 business days, depending on your location
- Shipping Costs: Shown at checkout
- Tracking Information: Will be sent to your email once shipped
If your order includes both digital and physical products, they may be delivered separately.
Shipping Policy
Digital Products
Digital fonts and products are available for instant download after payment. You will receive a download link via email and on the confirmation page.
Estimated delivery time: Immediately after purchase.
If you encounter problems accessing your files, please contact us.
Physical Products (If Applicable)
For any physical items sold through Monocotype:
- Processing Time: 3–5 business days
- Shipping Time: 7–21 business days, depending on your location
- Shipping Costs: Shown at checkout
- Tracking Information: Will be sent to your email once shipped
If your order includes both digital and physical products, they may be delivered separately.
For any further questions, visit our Contact Page.
We’re committed to helping you get the support you need.